Cancellation & Refund Policy
We block dates, crew and materials for you as soon as a booking is confirmed. This policy explains what happens if plans change.
Cancellation by the client
Please inform us in writing (email or WhatsApp). Refund of the advance depends on the notice given before the event date:
- More than 30 days before the event: advance refunded after deducting 10% administrative charges and the cost of any custom items already ordered.
- 15 to 30 days before the event: 50% of the advance is refunded.
- Less than 15 days before the event: the advance is non-refundable, as materials, flowers and crew are already committed.
Postponement
One postponement to a new date within 6 months is allowed free of charge, subject to availability. Any difference in seasonal rates is payable. A second postponement is treated as a cancellation.
Cancellation by us
In the rare case that we cannot deliver a confirmed booking for reasons within our control, we will refund the full amount paid. For force-majeure events (extreme weather, government restrictions, natural calamities) we will offer a new date first; if that is not possible, the advance is refunded after deducting actual costs already incurred.
Refund process
- Refunds are made to the original payment method (UPI, bank transfer or cheque) within 7–10 working days of approval.
- Cash payments are refunded by bank transfer to the account you specify.
- Perishable items (fresh flowers), custom-printed material and third-party bookings made on your behalf are non-refundable once ordered.
Reduction in order
Reducing guest count or items less than 7 days before the event does not reduce the agreed amount, since arrangements are already in place.
Contact
For any cancellation or refund request, contact Guru Kripa Tent & Decorations at +91 98296 24534 or info@gurukripatent.com.