Quick answers to the questions we hear most often. Can't find yours? Contact us any time.
Orders & Delivery
How fast is delivery? License keys are emailed within 15–30 minutes of payment — usually just a few minutes. No physical shipment, ever.
Where do I find my key after purchase? In your order confirmation email, and any time under My Account (verify your order email to view orders and keys).
Licensing
Are these genuine licenses? Yes — every key is a genuine product license that activates directly with the official vendor (Microsoft, Bitdefender, McAfee).
Is this a subscription? No. Unless a product clearly states a term (e.g., antivirus 1-year plans), Office and Windows licenses are one-time purchases for lifetime use on one device.
| License type | Term | Devices |
|---|---|---|
| Office 2019/2021/2024 | Lifetime | 1 PC or Mac |
| Windows 10/11 | Lifetime | 1 PC |
| Antivirus plans | 1–2 Years | As stated per plan |
Payments & Refunds
Which payment methods are accepted? Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. Payments are processed over a secure encrypted connection.
What is the refund policy? A 30-day money-back guarantee applies. Start a request on the Return & Refund page or read the full Refund Policy.
Support
About This Store
This website is operated by Bitbywebtech Software, an independent reseller of genuine software licenses. We are not Microsoft, Bitdefender, or McAfee; all trademarks belong to their respective owners.
Questions about this policy?
If you have any questions about this policy, please contact us.